Help Center

About Swiss Clinic

Our philosophy

It's actually quite simple. Taking care of yourself should not be cumbersome, take time or cost the shirt. Our products (or treatments as we often call them) are inspired by popular treatments you usually find at beauty salons. But adapted for home use...

The Microneedling Original

For many, we are best known as those who took microneedle treatment with Skin Roller from the clinic and adapted for home use. And that may not be so strange. Since the start in 2012, we have delivered over half a million microneedle treatments worldwide...

Results and experience

Our focus is not on having the largest range. For us, results and experience are everything when we develop products. If you have experienced the sensation in the skin the morning after a microneedle treatment, you know what we mean.

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Order

Can I change / cancel my order?

To make any changes or cancellations, get in touch with Customer Service as soon as possible. Visit our Customer Service Portal here for the easiest and fastest support.

Why doesn't the discount code work?

If you have a discount voucher, you need to enter the code at checkout, in the “Gift token/Discount code” field, and then click on the “Update” button next to it. Please note that the code is case sensitive, so you will need to...

Are my chosen products reserved in the shopping cart?

Unfortunately, we cannot reserve any products. Many of our products are in high demand and we sometimes run out of stock. To avoid disappointment, we recommend that you proceed to checkout as soon as you have finished selecting your products.

Do I need to create an account and log in to shop with you?

No, not unless you want to! Simply choose the products you want, put them in your basket and proceed to checkout to complete your purchase.

Is a subscription activated when I order from you?

We do not offer subscriptions for any of our products / treatments. No products will be sent out automatically. If you want a new product, you have to visit our fantastic website again and place a new order.

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Delivery

What is your delivery time?

All orders are packed and dispatched from our TPL in the UK. They are sent by RoyalMail Tracked 48h (Pack It) and will arrive within 1-3 working days. The courier will deliver the parcel to the address you gave at checkout, and will send both an...

Can I track my package?

RoyalMail (Pack It) will deliver the parcel to the address you gave at checkout, and will send both an email and a text message in the morning on the day of the arrival. Both messages will have a tracking link.

Does the shipping cost anything?

We offer free shipping on all orders over £70. Orders under £70 come with a additional shipping cost of £5. (Shipping rates and terms can change on exceptional occasions; eg larger campaigns)

I didn't receive what I initially ordered!

What happens if my delivery is delayed?

In such cases, we will try to communicate this with you frequently until the parcel has been despatched.

Do you send outside the UK?

Yes we do! We offer deliveries within the EU. You can select the country in the checkout. The above-mentioned delivery conditions do not apply to shipments outside the UK. Outside UK: Delivery time – 3-5 business days Courier - UPS (Shipping ...

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Payment

What payment options do you offer?

We offer our customers three global payment solutions, Visa, Mastercard and PayPal. The usage of Visa, Mastercard or PayPal follows their terms and conditions.

Why is my card not being accepted?

If your Visa or Mastercard is declined, I would suggest you double check that your credit card details are written correctly, and that you do not have any restrictions regarding online purchases. You might also want to try another card or another web...

Do you offer 3D Secure?

Yes, all our payments are verified with 3D Secure. This is an authentication method used to ensure secure online transactions. If your card doesn't have 3D Secure authentication, you can place your order and complete the transaction via PayPal.

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Returns

How do I return my product(s)?

If you like to return a product, multiple products or your entire order, please follow these steps:1. Contact us via email, chat or social media and give us the following:• Order number• Reason for the return• Preferred date for package...

Does it cost me anything if I want to return the products?

Not at all! The pick up is already paid for.

When will I get my refund?

When the return has been received and everything is in accordance with our agreement, we'll send a confirmation via email. Depending on which bank you have, the transaction may take anywhere between 3 and 14 business days.

Do you contact the payment provider or do I have to?

We have direct access to the providers system and the payments made by our customers. You can just sit back and relax. Let us do the work.

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Contact

How can I get in touch with you if I have questions, complaints, praise or other remarks?

We are thrilled that you want to contact us. Messages are answered quickly, but we want to be honest and tell you that sometimes it might take a day or two. The best way to reach us is without a doubt through Facebook and Instagram. Mail Facebook Instagram...

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Microneedling

Have tests been performed on your microneedle treatment?

We have done a test and compiled all the statistics and feedback from our 46 participants. Read the summary and create your own opinion about our Microneedle Home Treatment.Would you recommend the treatment to a friend or colleague?Yes: 88%; No: 12%Were...

What exactly is included in each set?

We have developed and offer a luxurious scarlett red box in 3 different variants. 1. Skin Roller 3 in 1 Contains a Skin Roller handle and 3 needle heads: 0.2mm for face, 0.5mm for face and 0.5mm for body 2. Face - Microneedling Home Treatment Contains...

What is the difference between 0.5mm for Face and 0.5mm for Body?

The needle head for the body has 1080 needles, unlike the needle heads for the face that has 600. It is also considerably wider with a greater distance between the needle rows. All this means that 0.5mm for body easier penetrates thick skin and also ...

Can I use my own products after I've use the Skin Roller?

Yeah sure. Please allow our serum to be absorbed into the microchannels for 1 hour before apllying a cream or oil.

How do I clean the Skin Roller?

It should be done with a germicidal liquid and not in hot or boiling water. Easiest to use is our Beauty Accessory Cleaning Sprays. If you are in a hurry and need cleaning now, you can also go to the pharmacy and buy something similar.

Are the products tested on animals?

No, none of our product are tested on animals.

Are the products vegan?

All products except the Night Cream is vegan (Night Cream contains Beeswax)

How do I know that the microneedle treatment will work on my skin type?

Our microneedle treatments suits all skin types. The needles are alloyed with sterling silver, so that even those with sensitive skin can enjoy the treatment.

How often should I use the Skin Roller?

Perform the treatment daily in 5-day treatment cycles, ie 5 days of rolling, then 5 days of rest. Continue the 5/5-day cycles for 2 months. We suggest to apply the serum during the days you let your skin rest. Let the serum absorb for 60 minutes before...

How long can I use the needles?

The needles should be replaced prior to each new treatment (after 2 months). A new and fresh needle head gives your skin a better condition and experience.

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The Skincare Range

What makes your skincare series so good?

Containing 8 different types of hyaluronic acids and 5 different peptides, The Skin Care Range is truly unique and works on many different levels providing unrivalled results.The ingredients are carefully chosen and combined to rebuild, create a glow...

Are the skincare products vegan?

All of our products, except the Night Cream, are free from animal ingredients. The night cream contains bees wax, an ingredient for which there is no artificial replacement to date. It has unique characteristics that provide more protection than oils...

Can I combine the skincare products with my microneedle treatment?

The Face Serum that is a part of the entire skin care set Skin Care Range is exactly the same serum that comes with our microneedle treatment, Face Treatment. Our creams can absolutely be combined with your microneedle treatment. In this case, we ask...

Does the Eye Cream help against dark circles under the eyes?

Yes, our Eye Cream is proven effective in reducing dark circles under the eyes.It is thanks to the active ingredient Eyeliss. It contains three proteins - an herbal extract that helps reduce swelling by reducing fluid buildup under the eyes, along with...

How do I know if the Skin Care Range suits my skin type?

Skin Care Range is truly unique and works on many different levels providing unrivalled results. The ingredients are carefully chosen and combined to rebuild, create a glow, penetrate and rehydrate the skin, all whilst deeply nourishing it. This means...

Do any of the products contain SPF?

None of these products contain SPF.

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Sheet Masks & Eye Patches

What is a sheet mask?

Sheet Masks are available in many different forms for various areas. They can be sticky, non sticky and have different colors. What is most important is what they contain and how these ingredients affect your skin. Using masks at regular intervals is...

What is the difference between your masks?

We want to offer our customers many options when it comes to Sheet Masks.Choose between dry masks, clay masks, regular sheet masks and super cool eye patches.We present:• Our clay masks - Detoxifying Gray Clay Sheet Mask and Purifying Pink Clay Sheet...

Is a Microneedle Patch for single use or can it be use reused?

These can only be used once. Think about the environment and recycle your patches.

Should I use the eye patch every day?

The first month of treatment sets the groundwork. Therefore, it’s recommended to treat once a week for a month and then treating once every other week to maintain the results.

How long does the desired effect last after treating with Hyaluronic Microneedle Patches?

The desired effect stays for a couple of weeks. What is also good is that you continue with your usual skincare routine, which provides the newly added hyaluronic acids with moisture.

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